-You don't mind rolling your sleeves up and doing whatever it takes to make it-

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WAYPOINT is a creative production company specialized in: Marketing Art, Collectibles and E-commerce projects for mid-sized to AAA clients such as Skybound, Mattel, Konami, Blizzard, Pokémon, Bandai, Ubisoft and more.

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MISSION

Do you want to be part of an exciting company focused on the video game industry? We are looking for a Customer Service Representative with strong communication and organizational skills. You will support our E-commerce team by resolving customer issues.

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Responsibilities

• Respond to customer inquiries via email with clear, timely, and empathetic communication
• Manage e-commerce orders, including cancellations, address changes, shipping updates, and lost packages
• Use customer support platforms like Freshdesk or Zendesk to track and resolve issues efficiently
• Communicate with warehouse teams and external vendors to ensure smooth order processing
• Coordinate with international carriers to handle shipping questions and delivery resolutions

YOU

• Have a passion for the game industry.
• Consider yourself positive, proactive, open to feedback, and willing to learn and work with the team.
• Have experience in e-commerce environments (Shopify experience is a plus)
• Are familiar with the Shopify platform or quick to learn new tools.
• Bring 5+ years of experience in customer service or a related role
• Have great English written and spoken.

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